Exchange and return policy

Belzai Exchange and Return Policy

Thank you for choosing Belzai. We are keen to provide the best shopping experience and distinguished service to our valued customers. To ensure transparency and clarity, please read the exchange and return policy carefully, as your use of our services means your full agreement to these terms and conditions.

General terms and conditions for return and exchange

We aim to ensure the satisfaction of all our customers, however, there are some conditions that govern the return and exchange process, which are as follows:

The amount paid for the ticket cannot be refunded, even if the reservation is cancelled by the customer for any reason.
When completing the booking process, you represent and warrant that you have the legal authority to use the credit card or any other payment method.
All information provided must be true, original, accurate and complete, and any error in the data may affect the return or exchange process.
If the customer is late for the reservation, the reservation is still considered his, but he cannot claim compensation for the time lost due to the delay.
If there are consecutive bookings, the availability of the booking cannot be guaranteed in the event of a customer's delay, so the previously specified booking times must be adhered to.
Bulls Eye reserves the right to refuse or cancel any booking at any time and for any reason, whether due to unavailability of products or services, errors in product descriptions, or any issues with the booking.
In the event of suspected fraud, unauthorized or illegal transaction, we reserve the right to cancel your reservation or order without prior notice.

Eligibility for Return and Exchange

We accept returns or exchanges of products under the following conditions:

The product must be unused and in the same original condition as received.
The product must be in its original packaging, with all accessories and attachments as delivered.
The product can only be returned if it is faulty, not as described on our website, or if you receive a damaged product.
Receipt or proof of purchase is required to complete the return process.
Discounted products cannot be refunded, as the return policy only applies to regular priced products.

Return and exchange procedures

If you are eligible for a return, you can follow these steps:

Contact customer service via email or phone, providing order details and a clear picture of the product in case there is damage or an error in the order.
After your request has been reviewed and the return approved, you will be provided with the address details or the appropriate method to return the product.
Upon receipt of the product and verification of its condition, the replacement process will be completed or the refund will be issued, as the case may be.
The return process may take 5-10 business days after the product is received and verified as eligible for return.
The customer bears the shipping fees in the event of returning the product, unless the reason is an error in the order or the product arrives in an unsatisfactory condition.

Products that are not returnable or exchangeable

There are some cases in which products cannot be returned, such as:

Products that have been used or opened and cannot be resold in their original condition.
Products that have been damaged or broken due to misuse by the customer.
Any product that does not have a receipt or proof of purchase.
Products that are custom-made or specifically tailored to the customer.
Products that have passed the return period specified in our policy.

Balzai's rights to amend policies

We reserve the right to modify the exchange and return policy at any time without prior notice, in order to ensure that we meet our customers' requirements and improve the services provided to them. Customers are advised to review this policy periodically to see any updates or changes that may occur.

Customer's acknowledgement of agreement to the terms

By placing an order through our website, you acknowledge that you have read this agreement in its entirety and agree to all of the terms and conditions stated therein without any exceptions.

For more information, or if you have any questions about our return and exchange policy, please feel free to contact us via customer service, and we will be happy to assist you as soon as possible.